Privacy Policy

Effective Date: July 19, 2026

Shadow Regime Airsoft (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, purchase products, interact with our services, or communicate with us. By using our services or providing personal information, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide Directly

  • Contact details: name, email address, phone number, shipping and billing addresses.

  • Account details: username, password, and order history.

  • Payment information processed through secure third‑party processors (we do not store full card numbers).

  • Communications: messages, inquiries, support requests, SMS/text message content and metadata.

  • Content submitted for 3D printing or customization (design files, notes, photos).

  • Marketing preferences and newsletter/text opt‑ins.

Information Collected Automatically

  • Usage and device data: IP address, browser type, operating system, device identifiers, pages visited, referral source, and session duration.

  • Cookies, web beacons, and similar technologies used for functionality, analytics, and experience improvement.

Information From Third Parties

  • Service providers (shipping carriers, payment processors, analytics, marketing platforms) may share information necessary to fulfill orders or provide services.

  • Social media or third‑party platforms when you interact with our content or use social login.

2. How We Use Your Information

We use personal information to:

  • Process and fulfill orders, shipments, and returns.

  • Provide customer support and respond to inquiries.

  • Manage accounts and authenticate users.

  • Perform payment processing and fraud prevention.

  • Improve our website, products, and services.

  • Send transactional communications (order updates, shipping confirmations, receipts).

  • Send marketing emails or SMS/text messages when you have opted in.

  • Analyze usage patterns and enhance offerings.

  • Comply with legal obligations and protect our rights.

3. SMS/Text Messaging Policy

  • Mobile numbers are collected solely for transactional alerts (order confirmations, shipping updates, account notifications) and optional marketing messages.

  • We do not sell, rent, or share mobile numbers for third‑party marketing.

  • Numbers may be shared only with trusted SMS delivery providers under confidentiality obligations.

  • You may opt out of marketing texts at any time; transactional messages may still be sent as needed.

  • Message frequency varies; message and data rates may apply.

4. Legal Bases for Processing (Where Applicable)

  • Contract performance: fulfilling orders and providing services.

  • Legitimate interests: operating, improving, and securing our business (including fraud prevention and analytics).

  • Consent: optional marketing communications and certain cookies.

  • Legal obligations: complying with applicable laws.

5. Cookies and Tracking Technologies

We use cookies and similar tools to enable functionality, remember preferences, analyze usage, and deliver targeted content. You may manage cookie settings through your browser; disabling cookies may affect site performance.

6. Sharing Your Information

We may share personal information with:

  • Service providers assisting with payments, shipping, hosting, analytics, email/SMS delivery, and customer support.

  • Business partners for co‑marketing when you opt in.

  • Legal authorities when required to comply with law or protect rights.

  • Buyers or potential buyers in a merger, acquisition, or asset sale (with notice where required).

We do not sell personal information for monetary consideration.

7. Data Retention

We retain personal information as long as necessary to provide services, fulfill transactions, comply with legal obligations, resolve disputes, and enforce agreements.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access your personal information.

  • Request corrections to inaccurate or incomplete data.

  • Request deletion of personal information (subject to legal exceptions).

  • Restrict or object to certain processing.

  • Request data portability.

  • Opt out of marketing emails or texts at any time.

We may need to verify your identity before processing requests.

10. Children’s Privacy

We do not knowingly collect personal information from children under 13. If such information is discovered, we will delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date, and continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

For questions, privacy requests, or opt‑out instructions:

Shadow Regime Airsoft Email: 3dprinting@srairsoft.com Mail: (business address on file)